Copy link to this section: TERMS OF USE
V-Guard Smart 2.0
This privacy policy governs your use of the V-Guard Smart 2.0 (“mobile Application of V-Guard Industries Ltd.”) for mobile devices. The Application is intended to use features and functionalities of V-Guard Industries Ltd. smart products.
User Provided Information
Registration with us is mandatory to use the features of the Application.
The V-Guard Smart App obtains Full name, email address, contact information at the time of user registration.
How we use your information:
- Your name and contact details help our customer service to reach out to you for support.
- Your mobile number & email address serves as a unique identifier and allows us to send you important updates, notifications, and account-related information.
- Your password ensures the security of your account and protects your personal information from unauthorized access.
Automatically Collected Information
In addition, the Application may collect certain information automatically, the type of mobile device, operating system information, the way you use this Application, location, product information, Bluetooth/Wi-Fi access etc.
How we use this information:
- The type of mobile device and operating system information helps us optimize our application to ensure compatibility and performance across different devices and platforms.
- Understanding how you use the Application allows us to identify areas for improvement and enhance the overall user experience by offering relevant features and functionalities. This also helps us to identify and resolve technical issues, ensuring a smooth and uninterrupted user experience.
- We use your location information to enable location-based features and services, such as trigger location-based features on the product(s).
- The Product information helps to validate and manage product warranties, ensuring that you receive the appropriate support and services, thus enabling us to provide timely updates and maintenance.
- We use the Bluetooth and Wi-Fi connectivity related information to enable and optimize features that rely on Bluetooth and Wi-Fi connectivity, such as device pairing and network access.
Location Access
When you use the VG Smart application, we may use GPS technology (or other similar technology) to determine your current location to operate advanced user-friendly features on our Smart Products (IRIS). VG-Iris automatically switches on the Water heater, when you reach the vicinity of your home, so that you get hot water readily available when you reach home. We will not share your current location with other users or partners.
How we use this information:
- Location data may be collected to provide location-based services, such as personalized content, local recommendations, or location-specific alerts and notifications.
- This information enables us to tailor our services to your geographic location and offer a more relevant and convenient experience.
Sharing Information
We may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process.
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
- if V-Guard Industries Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
Data Retention
Certain non-personal data collected by the Application will be retained in accordance with our data retention plan, which outlines the duration and purposes for which data will be stored to ensure compliance with relevant regulations and the continued provision of our services.
Personal information data is purged 48 hours after the user initiates deletion of said data, ensuring compliance with privacy regulations and safeguarding user privacy.
Uninstalling The App
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Your Consent
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information to our internal research & customer support team.
We do not disclose any information to any external third parties. All information we collect is used exclusively for providing and enhancing our customer services, ensuring the optimal performance of the V-Guard products, and improving your overall experience with our services. This includes activities such as validating warranties, offering personalized support, and conducting research and analytics to develop and enhance our offerings. Your privacy and the security of your information are our top priorities.
Data Protection
We are committed to safeguarding the personal information provided by users in accordance with India's data protection laws. We employ appropriate technical and organizational measures to protect user data against unauthorized access, alteration, disclosure, or destruction.
While we are committed to safeguarding the personal information provided by users in accordance with applicable standards, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. Users acknowledge and accept the inherent security risks of providing personal information online.
At V-Guard Industries Limited, we are committed to protecting the privacy and security of our users' personal information. We adhere to strict data protection standards and comply with applicable privacy laws and regulations to ensure the confidentiality, integrity, and availability of the data entrusted to us.
Our data protection policy outlines our commitment to:
- Safeguarding Personal Information: We take proactive measures to safeguard personal information from unauthorized access, use, disclosure, alteration, or destruction.
- Lawful and Transparent Processing: We collect and process personal information lawfully, transparently, and for specified purposes disclosed to users. We obtain consent where required and only retain data for as long as necessary to fulfil the purposes for which it was collected.
- Data Minimization: We collect and process only the minimum amount of personal information necessary to achieve the intended purpose and limit access to authorized personnel on a need-to-know basis.
- User Rights and Control: We respect users' rights regarding their personal information, including the right to access, rectify, delete, or restrict the processing of their data. We provide mechanisms for users to exercise these rights and respond promptly to requests in accordance with legal requirements.
- Continuous Improvement: We regularly review and update our data protection policies, practices, and security measures to adapt to evolving threats, technological advancements, and regulatory changes.
Legal Obligations
We process personal information to the extent this is necessary to:
- Comply with our legal requirements under applicable laws (e.g. tax and accounting obligations, obligations relating to product safety, warranties and consumer protection).
- Comply with court orders and subpoenas, and respond to legally binding requests from government, law enforcement agencies, public authorities and/or regulators.
Where we need your information to perform our contract with you or to comply with our legal obligations, you are required to provide this information to us. In other instances, you are not required to provide personal information, however, not doing so may impact the way you use our Services
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at customercare@vguard.in
TERMS OF USE
By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. We are offering you this app to use for your own personal use without cost, but you should be aware that you cannot send it on to anyone else, and you’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to VGIL.
VGIL is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.